FAQ: Herd of Birds Enamel Pin Collection
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I've pledged for more than 4 pins, why isn't this in my survey?

You’ve received complimentary credit equal to those pins. You can use this credit to pay for additional bird pins, shipping or other items in our store! Please let me know if you’ve expected to receive this credit but did not.

Last updated: October 17, 2021 01:41

I've pledged and paid for Add-On items, but if I select them on backer kit I'm being charged again. What do I do?

To access the Kickstarter Add-On survey questions. On 2. Add-Ons, click on the NEXT button and you’ll see the Kickstarter Add-On questions to pick which Add-On designs you want. The Add-On questionnaire shows up after the Add-On shop. You can always go back to the Add-On shop after answering your Kickstarter Add-On questions.

Last updated: October 17, 2021 01:23

How long will the Backerkit survey be available?

The survey will be available through November 8th. This is to allow for me to order the correct number of each design. After this I will do my best to fulfill your design choices, but there is a small chance stock will be unavailable.

Last updated: October 17, 2021 01:25

When will I have these in hand?

While we are hoping much sooner, at the latest we’ll have these pins out in the mail to you in February of 2022.

Last updated: October 17, 2021 01:41

My address might change before February 2021 - Can I change it later?

Yes! You can come back and change your address any time up to when we are ready to ship. You will receive a 48 hour notice to update your address when we are ready to ship. This is also the time to request a shipping hold if you will be out of town or have any other needs.

Last updated: October 17, 2021 01:28

I need more help! What do I do?

Contact us at [email protected] - We will get back to you as soon as possible!

Last updated: October 17, 2021 01:41

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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